Direct Smile Support

Always a helping hand for you

DirectSmile doesn't let you alone, whether it’s the profound training of your staff, technical help through our Support Portal and Forum, or our Professional Services which can handle entire projects if you wish.

We ensure that you'll enjoy the full business advantage of DirectSmile cross media software, even when you start with a small team and little know-how.

DirectSmile Forum

Here's the place where the DirectSmile team and our users share professional knowledge. Post your questions, get answers and find numerous tips and tricks for all DirectSmile products and many related topics.

Support Portal

This is the easiest way to get in touch with our support team, you can enter your request, text, screen captures etc. Please provide the System ID of your DirectSmile software to log-in.

APIs for developers

By using our web APIs your programmers will find it easy to integrate personalized images and documents into any of your web applications.

Professional Services

If you lack the time or manpower to build your applications, we'll provide you with comprehensive services, ranging from design, document and campaign building to individual scripting. No matter if it's the entire job or just parts of it.


Do you have new staff? Are you planning new projects? Or wish to enhance your workflows? With our tailored individual software trainings we will enable your team to solve problems and get the most out of your DirectSmile software.

Cross Media Server Guide

Here you can find all you need to know to host a DirectSmile Cross Media Server. Usefully summarized in a step by step guide and categorized in the sections purchasing, preparing and maintenance.

Our Support Blogs

Oliver Dehne, Senior Software Developer at DirectSmile shares his knowledge and provides in-depth know-how and comprehensive advice for DirectSmile's server solutions.

Working at DirectSmile since 2007, Luzie Baumgart shares her knowledge about Set creation, DirectSmile documents and Cross Media campaigns.

DirectSmile know-how in Japanese! Follow Nobuaki Ogawa for technolgy topics ranging from integration of 3rd party software to DirectSmile server solutions and many more.

Falk Dörner, Quality Assurance and Support, shows extra tips and tricks for special Cross Media campaigns and applications. Find links to sample campaigns and step by step instructions.